webex
Powering an inclusive future for all
My journey at webex
There were three phases of my work (and my org) here. Our mission was clear - Transform a legacy video conferencing vendor into a modern, engaging, and efficient collaboration suite.
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Phase 1: Rebuild
Team, Rituals, and Culture
Jul 2018 - Nov 2018
Webex was at a crossroads. The global design organization required a significant change in mindset, work culture, and processes.
There were three areas of focus here:
Org setup, and my leadership team.
Triad (design, PM, eng) working relationship.
Design execution, tools, and quality improvements.
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Phase 2: Renovate
Modernize the suite, and design system
Sep 2018 - Nov 2020
There were foundational experience improvements needed across the suite (knowledge workers to admins). Simplifying core experiences across Meetings, Messaging, Calling & Administration use cases.
In parallel, our design system needed up-leveling to help manifest a coherent experience.
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Phase 3: Rebrand
The all new webex.
Jul 2020 - Nov 2020+
A rebrand was required to change the decades-long perception of Webex. Webex had made large strides in improving user and customer experience.
Our industry, customers, partners, and users needed to see this come to life in a new avatar.
We partnered with AKQA to concept, build and launch a fresh, new identity, that did justice to the overhauled experiences.
